Refund and Returns Policy
At GILLILAND COGNIX LLC, customer satisfaction is important to us.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- Item must be unused and in original condition
- Item must be returned in original packaging
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products
- Clearance or final sale items
- Gift cards
- Products showing signs of use or damage caused by the customer
Refund Process
After we receive and inspect the returned item, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Return Shipping Costs
If the return is due to customer preference, the customer is responsible for return shipping costs.
If the item is defective, damaged, or incorrectly shipped, we will cover the return shipping costs.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
Contact Information
For return requests, please contact:
Email: info@gillilandcognix.com
Phone: +1 (405) 533-8873